Hi, I am Meg

Originally from South Africa, I have now lived in London for over 5.5 years (I have Irish citizenship). I am an outgoing but hard working person who takes her passions very seriously and has a love for interacting with people to really understand them and therefore be able to solve their problems. I have experience working with both dedicated design teams as well as having sole responsibility for the user experience of multiple products, from initial concepts, research, design, user testing etc through to launch. I have worked on both desktop and mobile products and in more recent years found a love and passion for healthtech.

April 2022 - June 2023: Patchwork Health, London
Product Designer

Product designer for Patchwork Health in charge of product design for their temporary staffing products which allows locum doctors to find shifts to work in NHS trusts as well helping to solve the staffing crisis in the NHS.

• Taking charge of all research activities for both the mobile app used by clinicians and the desktop hub for hospital managers. This includes 1:1 interviews, surveys, usability and A/B testing, card sorting etc.

• Contributing to building and maintaining the Patchwork design system so that all our products are visually cohesive for our users.

• Building a complex research repository for use by many different teams across Patchwork to store and access research findings as well as defining and creating a complex metrics tracking process for use with our analytics tools.

• Using analytics and research findings to identify areas of improvement on our products as well as opportunities for new features. Then using wireframing, high fidelity designs and prototyping to solve these problems.

• Maintaining a mutually respectful relationship with engineering, QA and product to make sure everyone keeps the needs of the users in mind as well as the goals of the company.

March 2021 - April 2022: Genomics England, London
Product Designer

Product designer for Genomics England sitting on their test ordering and tracking squad which supports the NHS in ordering Whole Genome Sequencing tests to help diagnose patients with rare diseases and cancers.

• Working with dedicated HCD researchers to research and understand how users in genomic labs and clinicians in hospitals work so we can determine how to best support them.

• Mapping the current in-depth journey of a genomic test order from clinicians in a hospital to workers in a genomic lab to discover pain points and opportunities.

• Deciding on solutions based on research and implementing them through wireframing and prototyping to test and iterate.

• Maintaining a good relationship with the NHS to support their activities and ramp up goals as well as balancing these with Genomics England’s own business plans.

May 2019 - March 2021: Satalia, London
UX Designer

In house user experience designer for Satalia’s product solutions particularly Satalia Delivery, a platform that optimises and schedules vehicles and deliveries for big brands such as Tesco and Woolworths Australia.

Responsibilities

  • Responsible for all user research practices for Satalia Delivery including gathering qualitative and quantitative data. 


  • Designing wireframes and high fidelity mockups of Satalia Delivery and a few other internal products that manage how new projects are assigned within Satalia as well as creating prototypes from these designs. 


  • Responsible for arranging and performing all user testing including gathering participants, composing questions, carrying out the tests, writing up reports and implementing changes etc.

  • Collaborating with remote developers including regular visits to the office in Lithuania, daily stand ups and fortnightly sprints.

 

December 2017 - January 2019: Adludio, London
UX Designer

Solo user experience and user interface designer on the Adludio Direct platform and related products working with a team of developers and product managers using agile methodology.

Responsibilities

  • Solely responsible for the design and creation of wireframes and high fidelity prototypes for Adludio Direct and other Adludio related products such as a internal platform used by in-house designers and a internal campaign reporting platform used by campaign managers.

  • Collaborating with product managers on the creation of user stories and using this as the basis for the designs.

  • Creating prototypes of these platforms for user testing and then iterating on the designs using the findings from these tests.

  • Collaborating with the team of developers to make sure the outcomes of our products function best for the user, align with the final high fidelity designs and are ready for launch.

 
 

April 2017 - July 2017: Simplr Creative, Cape Town, South Africa
User Interface Design Intern

Four month internship working directly with the digital director and assisting with all aspects of the agency.

Responsibilities

  • Researching ideas for innovative new website designs for clients.

  • Took the digital directors desktop designs and converted them into mobile.

  • Used the digital directors wireframes to create high fidelity final website designs.

  • Updated the content on already built and launched websites using a CMS and did search engine optimisation for these websites once they went live.